Kiss My Ask

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When I was in school my parents would always tell me “If you’re struggling with a class let us know.  We won’t be mad.  We want to help.  But, if we find out you’re failing when we get your report card then we will be mad”.

I plan to take the same approach with my children.  It’s natural that you’re going to come across obstacles throughout your life.  It’s also normal to want to show your independence by figuring out the solution on your own, but at what point should you ask for help?  And when someone offers help are you telling them to “kiss my ask?”

I’ve worked on many projects where everything appears to be running smoothly.  Status meetings report clear skies.  Verbal validation is given that the project deliverable is complete.  Then the time comes to turnover files, review mockups, or send out the mailer and there’s nothing to show for it.  Project fail.  Upon a project review you discover that those resources struggled throughout the life of the project but were hesitant to say anything.

You note the issues so it won’t happen again.  You sit down with individuals and say “If you’re falling behind or need help please let me know as soon as problems arise”.  The next project rolls around and again you’re faced with the same problem.  You follow the same employee development steps and during the next project you ask throughout “Do you need any help?  Are you having any problems?”.  “No” they say but again the project fails.

It’s almost as if they’re saying “Kiss my ask”.

How do you manage individuals that refuse help only to fail over and over again?  You can remove them from your projects but that many be too abrupt.  As a manager you may need to look at the scope of work and the time allotted and determine if it’s feasible for anyone to complete the work.  What other projects are the resources assigned to? Perhaps they’re over allocated.  Was the work clearly defined at the beginning of the project and did they fully understand what was expected of them?  Do they have the knowledge and time management skills to work on the project assigned?  After evaluating the resource and the project environment determine if the more training is needed, an additional resource should be added, or resources reassignment is necessary.

How do you react when someone tells you to kiss their ask?



Marilyn Cox

Marilyn Cox is the Director of Marketing for Second City Works - the B2B division of the famed Second City.

You know the buzzwords; inbound, outbound, content, demand gen, lead gen, martech, social media, account-based, advocacy, customer success, sales enablement, and analytics.She studies it, plans it, executes it, experiments with it, and loves it.

Through discovery, creation, and innovation she's learned to say "Yes, And".Like business, her career is one big improvisational act.

She leads all aspects of the brand and culture, developing and executing a clearly defined, integrated marketing communications strategy.Marilyn is responsible for planning, organizing, staffing, training, and managing all marketing functions to achieve objectives of growth, awareness, customer success and making work better.

Marilyn exists to empower sales and support the customer. When not geeking out over marketing analytics, she can be found daydreaming about her unrealized dream as a professional wrestler with the WWE.

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